When importing a Word, HTML, or Confluence document, the contents of the document will be inserted inside the editor in a single Text content block.You will have to manually move them inside the folder hierarchy created by the zip file. Zipped documents are imported to your target organization as a flat list – each document will all be at the top level of the folder tree.While you do that, you can start using the features of IT Glue to change the formatting, update the document title, replace links and navigation elements, and more.Įxample: The IT Glue document (left) compared to the original Word document (right)ĭocument imports have the following limitations: Once the import is complete, you should check over the imported documents. Wait for an email from that includes a link to view imported documents.Click the View Imports tab to see the job status.If you answer "Yes", and then one or more of the documents can't be imported, IT Glue will still import the remaining documents. Depending on the type of file you're importing, an Allow partial imports option may be included.Next, click Choose File and locate the file.Select the type of file you're importing. Under Document Importer Type, you will see a list of document types that can be imported in to IT Glue, such as Word, Confluence, etc.Click the Import button, and then choose Documents from the drop-down.Open the organization you want to import your documents to and go to the Documents section from the left sidebar.Note: If you have any questions regarding importing data, please contact us before starting the import. In IT Glue, the different sections of a document are represented as content blocks that can be created and arranged in any order. Manual migration also lets you choose what kind of content blocks you want to use (Text, Step, Gallery, Heading) inside the IT Glue editor. If you only have a small quantity to import, or you only need portions of each page's contents, it may be just as easy to copy and paste the text and images directly in to the IT Glue editor. This feature can be a very useful tool for importing large quantities of content. The PDF viewer can also display PDFs embedded in documents for greater visibility. PDF attachments can be viewed from the Attachments panel. Unsupported file types cannot be converted into IT Glue documents, but they can be stored in their original format as attachments. If you import a zipped file that includes folders, and the folders contain supported file types, the folder structure will also be imported. You can import files individually or use a zipped file. The following instructions show you how to import a document so that the document's contents are converted into a new IT Glue document.
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